Job Number: KK/001/2021
Position Title: Senior Service Designer and Project Co-Lead
Position Type: Consultancy (5 days a week)
Location: Ghana, some flexibility
Start Date: ASAP
Duration: 12 months (first phase)
Fee range: 4000 – 4300 USD gross per month (inclusive of all taxes to be paid by the appointee)
Application Deadline: 19th April, 2021
Africa’s Voices Foundation (AVF) is a fast-growing organisation that uses interactive media and digital communications to curate and spark engaging discussions that convene citizens’ voices as evidence and elevate them to the level of decision-making. We equip development, humanitarian and governance organizations with unique capabilities to listen intelligently to the citizens they serve. Spun out of cutting-edge research at the University of Cambridge in 2014, we have an established presence in East Africa and beyond with a vibrant growing core team in Nairobi. Our clients include UNICEF, Somalia Stability Fund (SSF), GPSDD, UNDP (Ethiopia and Kenya), the European Union, Oxfam, and the MasterCard Foundation.
Africa’s Voices Foundation (AVF), in partnership with Lark Systems and the team behind Katikati, seeks an exceptional service design specialist, highly experienced in client-focused service design in the B2B technology space, well-grounded in the Ghanaian communications and SME context, and with a passion for delivering transformative change for Africa’s Youth, to co-lead a 12 month project in Ghana slated to be the first phase of a larger continental vision for putting youth voice at the centre of Mastercard Foundation’s Young Africa works.
In 2019, Africa’s Voices designed, built and evaluated a prototype of ‘ChatterSMS’, a reconfigurable capability for simultaneously engaging in many 1-1 conversations that rapidly establishes empathy and builds evidence-based insights to program decision-makers. Mastercard Foundation’s vision is to have youth be the front and center of continent-wide transformations. ChatterSMS will be the mechanism that enables this transformation by equipping the Foundation with an in-house capability to do so. Going forward, ChatterSMS will be built by the Katikati team.
Katikati is a joint social venture between Africa’s Voices Foundation (AVF), a UK registered charity and non-profit based in Kenya, and a UK-based technology company, Lark Systems, that has developed a 1-to-1 conversation SMS platform allowing organisations to deploy human-led conversations with constituents, members and communities to strengthen engagement and accountability channels, build stronger and more trusted relationships and effect social change.
KATIKATI’S PROPOSED VISION FOR MASTERCARD FOUNDATION
Listen Intelligently and Act Impactfully: A scalable conversation platform providing timely and nuanced insights from youth voice equips Foundation teams and partners with powerful new capability for a step-change in program effectiveness and impact.
Country-Wide Insights: By enabling communications between, and near-time sharing of actionable information across, stakeholders (youth, partners, Foundation), all the while attending to data integrity and privacy, ChatterSMS will help knit projects together into country-wide solutions and better strategic outcomes.
A Continental Platform: Leveraging Young Africa Works (YAW) across the continent, ChatterSMS will take advantage of the network effect to achieve rapid scale. The platform will act as an exemplar beyond YAW and position the Foundation as a thought leader on meaningfully engaging youth in Africa’s transformational agendas.
THE GHANA DEEP DIVE PROJECT (2021-2022)
The Katikati team and the Foundation need to learn together with partners and youth how to use this new capability of mass-individual communication, and the potential it offers to achieve transformational impact for Young Africa Works. To achieve this, Mastercard Foundation have agreed a first phase of work (2021-22): a Deep Dive in Ghana to build the core design capacities for scale.
Objective 1 – Systematising youth engagement: To transform the ChatterSMS prototype into a socio-technical solution that enables a large-scale conversation with youth that we can be sure is plural and inclusive of youth voice.
Objective 2 – Delivering programmatic transformation: To devise workflows for embedding ChatterSMS in the programming of a Foundation partner or programme that enables uptake of insights from youth engagement into decision-making
Objective 3 – Technically and Operationally preparing for scale – To prepare ChatterSMS for continental scale in terms of technology, operational work models, and organisational strategy.
This Ghana Deep Dive project will be delivered by a distributed team under the project leadership of Africa’s Voices Business Operations. The project will be steered by the Katikati / Lark Systems Senior Team (Sharath Srinivasan, Luke Church, Dan Rubel). There will be two Project Co-Leads: the Senior Service Designer and the Senior Software Engineer.
The ambition is that a successful first phase Deep Dive in Ghana will lay foundations for expanded roll-out in Ghana and then beyond.
Senior Service Designer, Project Co-Lead (Ghana)
As the Senior Service Designer, you will:
As the Project Co-Lead, you will:
Experience and Qualifications
Project leadership and general skills