Our Solutions


Large-scale public dialogue through interactive radio.

The interactive radio method developed and deployed by Africa’s Voices has been designed to build trusted real social spaces for discussion between citizens and decision-makers and citizens themselves. This is achieved through a two-pronged approach: 

radio conversations via SMS

Radio conversations via SMS and shortcode

Audiences drive radio debate by sharing their perspectives via SMS to a free short-code. Under our Governance & Accountability programme, decision-makers respond to citizen opinions read on air. When interactive radio is deployed to serve objectives under our Citizen Evidence for Social Change programmatic area, voices representing positive attitudes are amplified and used to shape content design.

generating insights

Insight generation

Combining responsible technology and social science, and with participants’ consent obtained through follow-up messages, we generate robust insights on public opinion, beliefs and attitudes about critical issues. These insights can be used as powerful evidence for more participatory, responsive and accountable governance and to inform programme design based on citizen needs and opinions. 

Listening Intelligently

Listening to citizens is at the heart of effective development and governance.

Using citizen engagement, digital media and innovative data analytics, we listen to citizens at scale and amplify their views, beliefs and priorities.


Two-way communications with citizens to allow service-deliverers to act on feedback and complaints at an individual, organisational and response-wide level.

Facilitated by a platform for 1-1 SMS conversations, Africa’s Voices has developed a robust system for gathering feedback from, often dispersed and vulnerable, populations to drive more accountable and effective service-delivery. The platform allows for a responsive, two-way channel for receiving, responding to, and resolving feedback and complaints in a manner that feels respectful and inclusive. The analysis of these two-way exchanges results in evidence that supports responsive and adaptive programming.

We applied our robust feedback system...

to engage and consult with populations affected by drought in Somalia, in conjunction with UNICEF.