A protracted drought has left millions in Somalia in need of urgent humanitarian support. UNICEF responded by scaling up its cash transfer programme to affected populations. In support, Africa’s Voices designed and deployed a feedback and accountability platform that utilised SMS and recorded voice messages to engage with and consult affected populations. As such, it allowed UNICEF to shape cash transfer programming and delivery mechanisms based on the needs, priorities, and experiences of the people it serves.
The work of AVF with UNICEF has led to development of a robust community engagement and complaints feedback mechanism, which has been recognised in multiple internal, UNICEF programmatic reviews as an exemplary practice in accountability to affected populations.